【 In order to make a reservation at the requested restaurant 】

We at My Concierge Japan have an extensive network and good relationships with restaurants and restaurant owners all across Japan and because of this can assist you in making reservations.

However, the more popular and high-profile the restaurant you have selected is, the more difficult it is to make a reservation. At times it will not be possible to do so.

A reservation can be made if seating is found to be available.
In such cases, we require that payment for the course(s) and the 15% concierge reservation fee is paid in advance in order to secure the reservation.

【 Please read carefully 】

*Reservations must be made at least one month in advance

*After seating availability is confirmed, online pre-payment for your meal is required in order to make a reservation.

*In cases the selected restaurant is highly difficult to book, or if the ingredients used there are seasonal/have to procured significantly in advance, we may ask that a deposit payment is made before we check for seating availability. The deposit will be fully refunded if seating is found to be unavailable.

*A 15% service fee plus consumption tax is required and will be added to your invoice.

*The payment deadline is witihin 48 hours after sending you the invoice. Your reservation will be cancelled if payment is not received.

【 Cancellation of reservations 】

A full refund is given for any cancellations made at least one week (7 days) before the date of the reservation.

Please note that any cancellations made within one week (6 days) of the reservation will be ineligible for a refund.