Kiyama Reservation

Our Request

To ensure that guests are provided with the highest quality of food, service and hospitality, Kiyama confirms all allergies, food preferences and requests that guests may have in advance and carefully selects the ingredients, prepares the courses and accommodates special occasions based on the information received in this request for a reservation.

Due to a high volume of requests, limited number of seating and to prevent overlap with other guests looking to make a reservation, Kiyama humbly asks that you secure your reservation by completing payment for your courses in advance. We thank you for your understanding and cooperation.

We hope you enjoy your meal and that your time and experience at the Kiyama is a truly memorable and special one.

  • Please read the cancellation policy stated below. This cancellation policy is absolute. Please be sure to confirm and agree to it before proceeding with your reservation.
  • Please refrain from taking photos inside the store.
  • The wearing of all perfume, cologne or deodorant with any scent is prohibited. Please be advised you will be refused entry if you are deemed to be wearing any scent (no refund will be available).
  • If you are more than 15 minutes late, you will be denied entry into the restaurant and no refund will be provided. Please make sure to arrive at the restaurant 5 minutes before the reservation time to be safe.
  • If you are running late, please make sure to contact us at contactus@myconciergejapan.com. Please note that the restaurant staff will not be able to attend to phone calls or check emails during their service hours.
  • Due to frequent delays and sudden cancellations of flights and Shinkansen (bullet train) services, we are unable to accept reservations for the same day of arrival to Japan via international flights, as well as long distance domestic travel. We cannot accommodate cancellations or requests to change reservation dates/times due to such reasons, and no refund will be provided for cancellations.
You will receive an email once seating availability has been confirmed. Payment for your selected courses via the payment link in the email will be required in order to complete your reservation.